Please arrive 5-10 minutes early for your appointment. This allows time for check in and to complete any needed paperwork.

If you will be late to an appointment, please phone the front desk and let us know as soon as possible. If you are late for an appointment, we may have to reschedule you if equipment and patient scheduling doesn’t allow for us to accommodate.  We always try to be flexible and accommodate when possible.  

Come to your appointment prepared for your service.  For all laser hair removal appointments, shave the treatment area the night before or morning of your appointment. You may be asked to reschedule if the area is not shaved.  Avoid applying lotion to treatment areas the day of receiving laser hair removal.  For all laser appointments (laser skin and hair removal), please be sure to wear SPF 30 or higher when in the sun for at least 3 weeks prior. Please avoid tanning the area in a tanning bed for a minimum of two weeks prior. Limiting sun exposure, wearing sunscreen, and avoiding tanning beds is ideal for best results when it comes to laser treatments. If you are a habitual tanner, other aesthetic services (non-laser) may be a better option. Please consult with us about your best fit.

We require a confirmation for all appointments at THRIVE. If we do not receive a confirmation for your appointment within 24hrs of the appointment - it will be cancelled. Reminder texts are sent for each appointment 72 hours prior to your appointment time. Please use the text message response option to confirm your appointment. If you do not confirm, the front desk will text & call to ensure you are aware of your appointment. 

If you fail to show up to a scheduled appointment you may be asked to prepay before any further services can be scheduled. If you do not show up to a prepaid service, the appointment will be counted as a service received and taken off the package or prepay. If you give late notice of cancellation (24 hours or less), on more than three occasions, we will ask that you prepay for the service in advance to reschedule or a treatment will be utilized from any prepaid package to cover the service.  If needing to schedule, change, or reschedule an appointment please contact the front desk.

All pre-paid packages and services are NON-REFUNDABLE.  We can allow for credit to be used towards other services or products if deemed best by your THRIVE treatment specialist or due to health or other skin changes.  PCA Skin, Supergoop, and Elta MD products can be exchanged for other products within two weeks of initial purchase if unopened or a non-desired skin reaction is present.

By subscribing to THRIVE text notifications, you consent to receive recurring automated marketing messages and appointment reminder messages at the phone number provided. The frequency of messages varies. Consent is not a condition of purchase. Standard message and data rates may apply.

You can unsubscribe from receiving text messages at any time by replying STOP to our messages, or by following the instructions provided in the messages. For more information on our messaging terms and conditions, text “HELP” to the number you received messages from, or contact customer support at 563-296-8100.

Personal Information Used for Text Marketing

To deliver text messages, we collect:

- Your Phone Number: So we can send text message notifications regarding your interest in our products and service.

- Appointment Information: To send reminders about hair maintenance or promotional offers.

We respect your privacy and are committed to protecting personal information.

Third-Party Service Providers

We may share your phone number and other relevant information with third-party text messaging platforms that facilitate the delivery and management of our text marketing campaign. These providers are prohibited form using your personal information for ay purposes other than enabling THRIVE text messaging service.